Thermo Fisher Scientific

Applied Biosystems

Marketing Program Manager, Contract

October 2021 - November 2022

Experience

Throughout her time at Thermo Fisher Scientific, Chelsea took on the role of Program Manager in the exciting world of qPCR MDx and BioPharma. It was here that she truly made her mark, bringing her passion and expertise to manage marketing programs, successfully introduce new products, improve marketing operations, and even serve as a liaison for legal and regulatory matters. Not one to shy away from challenges, Chelsea eagerly participated in a business case competition, showcasing her skills and determination. These incredible experiences allowed her to gain invaluable insights into the power of collaboration, strategic planning, and effective project management, all of which contributed significantly to the overall success and growth of the organization.

Program Management

New Product Introduction

Marketing Operations

Legal and Regulatory Liaison

Process Improvement Training

Project Management

Sales Training Deck

Stakeholder Management

Who is Thermo Fisher Scientific?

Thermo Scientific instruments, equipment, software, services and consumables address a range of needs from sample, material characterization and chemical analysis to clinical diagnoses and biological-based therapeutics manufacturing.

Marketing Operations

  • Conducted a comprehensive 2-year analysis of internal processes in the Group Marketing department, measuring project dates, hours worked, and costs to identify areas for improvement and optimize project timelines and budgets.
  • Implemented strategies based on analysis findings to enhance operational effectiveness, resulting in estimated 10% increase in efficiency and 15% cost savings for the department.
  • Created a comprehensive workflow map encompassing 40 service offerings provided by internal agencies, including white papers, emails, digital advertisements, PowerPoint presentations, and videos.
  • Provided clarity and transparency for the team by mapping out the end-to-end workflow for each service offering, ensuring streamlined and consistent project execution.
  • Developed a valuable reference tool that improved project management efficiency and fostered collaboration and communication among cross-functional teams.
  • Established standardized workflows that led to greater consistency in quality, reduced turnaround times, and improved overall customer satisfaction.
  • Demonstrated strong analytical skills and the ability to optimize internal processes, driving efficiency and effectiveness within the marketing department.
Thermo Fisher Scientific Marketing Operations Case Study Chelsea Fan Heuristics

New Product Introduction

  • Played a pivotal role in successfully launching three new products globally in highly competitive US and EMEA markets within the qPCR Biopharma and MDx Applied Biosystems segment.
  • Provided comprehensive end-to-end marketing support, ensuring meticulous planning and execution of all aspects of the product introductions.
  • Took the lead in product naming, collaborating with internal stakeholders and creative agencies to develop compelling and memorable names for the new offerings.
  • Conducted thorough market research and competitor analysis to establish distinct and resonant product names that aligned with target audience and brand positioning.
  • Managed the product naming process with strategic thinking, attention to detail, and effective collaboration with cross-functional teams.
  • Contributed to the overall success of the new product introductions by crafting impactful brand identities through well-crafted names.
  • Ensured the product names accurately conveyed key value propositions and differentiation, setting the stage for successful market entry and influencing customer perception.
  • Demonstrated strong abilities in strategic branding, market research, and collaboration to achieve successful product launches.
Thermo Fisher Scientific Applied Biosystems qPCR

Program Management

  • Successfully partnered with global and regional Market Development Managers to achieve their marketing objectives through strategic planning and execution coordination.
  • Managed a budget exceeding $1 million, providing oversight and support for digital marketing accruals, optimizing resources and driving results.
  • Oversaw the management of two creative concepts, collaborating with internal and external vendors and internal agency to ensure alignment with marketing strategy and brand guidelines.
  • Coordinated diverse stakeholders, including creative agency, outside agencies, immersive technology team, brand, legal, and qPCR business unit, fostering effective collaboration and communication.
  • Collaborated closely with digital operations team and marketing automation engineers to leverage their expertise and enhance marketing efforts.
  • Provided crucial support for two A++ launches, showcasing strong project management skills and ability to navigate complex projects successfully.
  • Managed a total of 805 tactics, demonstrating exceptional organizational skills and ensuring efficient execution of initiatives.
Thermo Fisher Scientific Program Management Chelsea Fan

Legal and Regulatory Liaison

  • Assumed critical responsibilities as the legal and regulatory liaison between marketing and legal teams, strengthening collaboration and ensuring compliance within the organization.
  • Created and delivered comprehensive training programs to educate the marketing team on legal and regulatory requirements, resulting in enhanced knowledge and a culture of compliance across the department.
  • Facilitated effective cooperation and alignment between departments, leading to streamlined processes and expedited resolution of legal and regulatory matters.
  • Achieved a remarkable 20% reduction in workflow by implementing improved processes and fostering efficient collaboration between marketing and legal teams.
  • Demonstrated the ability to bridge the gap between marketing and legal functions, fostering a mutually beneficial relationship that ensured adherence to legal and regulatory standards while supporting marketing initiatives.
  • Proven track record in navigating complex legal and regulatory landscapes and effectively communicating requirements to the marketing team.
  • Applied strong analytical and problem-solving skills to address legal and regulatory challenges, mitigating risks and ensuring compliance across marketing operations.
Thermo Fisher Scientific Chelsea Fan Legal Regulatory Liaison

Business Case Study Competition

Team: Chelsea James, Idayat Akindele and Brittany Agnihotri

Placed third

  • Conducted extensive market research to validate a potential market opportunity, gathering valuable insights and confirming its viability.
  • Identified a short list of strategic options based on the market research findings, assessing their potential for capitalizing on the identified opportunity.
  • Conducted thorough financial analysis, considering the potential benefits and required investment for each strategic option.
  • Developed an implementation strategy for the selected strategic option, including the creation of milestones, identification of necessary resources, and implementation of risk management measures.
  • Created comprehensive recommendations based on the analysis and strategic planning, presenting the most advantageous course of action aligned with market potential, financial feasibility, and company goals.
  • Demonstrated proficiency in market research, financial analysis, and strategic planning to support informed decision-making and drive successful business outcomes.
  • Applied strong analytical skills to assess market opportunities, evaluate financial implications, and develop actionable strategies for implementation.
  • Exhibited a strategic mindset in identifying and recommending the optimal strategic option, considering market dynamics, financial factors, and organizational goals.
  • Proven ability to synthesize complex information, evaluate risks, and provide clear recommendations to drive business growth and maximize opportunities.
thermo fisher scientific Business Case Study Competition Chelsea Fan